Refund Policy
Last updated: March 3, 2026
30-Day Money-Back Guarantee
We offer a 30-day refund guarantee for unused tokens. If you're not satisfied with your purchase, we'll refund your money within 30 days, no questions asked.
What You Can Get Refunded
Eligible for Refund
- •Tokens purchased within the last 30 days
- •Unused tokens (no videos generated with them)
- •Partial token refunds for partially used packages
- •Duplicate charges
Not Eligible for Refund
- •Used tokens (applied to video generation)
- •Purchases older than 30 days
- •Failed video generations (processing fees may apply)
- •Cancelled subscriptions after use
How to Request a Refund
Email Our Support Team
Send a refund request email to support@realestate post.com within 30 days of your purchase.
Provide Details
Include your account email, purchase date, package name, and the reason for your refund request.
We Review Your Request
Our support team will review your request and verify your eligibility for a refund. We'll respond within 2 business days.
Refund Processing
Once approved, your refund will be processed to your original payment method within 5-10 business days.
Refund Processing Timeline
Request Review
2 business days
Approval & Processing
Immediate after approval
Credit to Card
5-10 business days (depends on your bank)
Frequently Asked Questions
Can I get a refund for used tokens?
No, tokens are considered "used" once they have been applied to generate a video, even if that video fails or is later deleted. Unused tokens are eligible for refund within 30 days.
What if my video failed to generate?
If your video failed to generate due to a technical error, the token is considered used. However, contact our support team as we may be able to help troubleshoot or issue a credit.
How long does a refund take after approval?
Refunds are processed immediately upon approval, but the credit may take 5-10 business days to appear in your account depending on your bank and payment method.
Can I get a refund if I'm not happy with the video quality?
Our refund policy covers unused tokens. If you're unhappy with your video quality, please contact support to discuss potential solutions before requesting a refund.
What if I was charged twice?
Duplicate charges are always refundable regardless of the 30-day window. Contact support immediately with your transaction details and we'll process a refund right away.
Questions About Refunds?
Our support team is here to help. If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to reach out.
Email: support@realestate post.com